Refund policy
We offer a 100-day right of return, meaning you have 100 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at: support@rosovn.com
If your return is accepted, we'll send you return instructions on how and where to send the package. Returns sent without prior approval will not be accepted.
Return shipping costs The customer is responsible for any return shipping costs, unless the item is damaged, defective, or was delivered incorrectly.
Damages and issues Please inspect your order upon receipt. If the item is defective, damaged, or the wrong item was delivered, please contact us immediately so we can evaluate the issue and make it right.
Exceptions — items that cannot be returned Certain items cannot be returned, including:
- Custom or made-to-order products
- Products that have been used
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you're unsure whether a particular item is eligible for return.
Exchanges The fastest way to exchange an item is to return the original item — once the return is accepted, you can place a new order for the item you want.
Refunds Once we've received and inspected your return, we'll let you know whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days.
Please note it can take some additional time for your bank or card issuer to process the refund. If more than 15 business days have passed since your refund was approved, please contact us.